Frequently Asked Questions
Your guide to shopping at Rigorer Official Flagship Store
How long does shipping take for Rigorer products?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy for basketball footwear?
We offer a 30-day return policy for all footwear. Items must be in their original, unworn condition with all tags and the original shoebox included to be eligible for a full refund.
How do I ensure I am buying the correct size?
Rigorer footwear generally runs true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements in centimeters for the most accurate fit.
Are Rigorer basketball shoes suitable for outdoor courts?
Yes, many of our models, including the Austin Reaves (AR) signature line, feature high-abrasion rubber outsoles specifically engineered for durability on both indoor and outdoor surfaces.
Do you offer international shipping?
Rigorer Official Flagship Store ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.